FAQs

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at hello@boobay.in or call us on +918160772652 between 10 am & 7 pm on Monday to Saturday to get our immediate help .

Registration
How do I register?
You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information

Are there any charges for registration? ?
No. Registration on Boobay.in is absolutely free.

Do I have to necessarily register to shop on Boobay?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Boobay account.

Can I add more than one delivery address in an account ?

Yes, you can add multiple delivery addresses in your Boobay account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Can I have multiple accounts with same mobile number and email id?
Each email address and phone number can be associated with one Boobay account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?
Yes, we do understand the importance of time and the toil involved in shopping. Members in a family can have the same address provided the email address and phone number associated with the accounts are unique.


Can I have different city addresses under one account and still place orders for multiple cities ?
Yes, you can place orders for multiple cities.

Account Related
What is My Account?
My Account is the section you reach after you log in at Boobay.in. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

What is My Account?
My Account is the section you reach after you log in at Boobay.in. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password ?
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What is My Shopping List?
My Shopping List is a comprehensive list of all the items previously ordered by you on Boobay.in. This enables you to shop quickly and easily in future.

Payment
What are the modes of payment?
You can pay for your order on Boobay.com using the following modes of payment. Cash on delivery. Credit and debit cards (VISA / Mastercard / Rupay)

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
You can pay for your order on Boobay.com using the following modes of payment. Cash on delivery. Credit and debit cards (VISA / Mastercard / Rupay)

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
There is no VAT. However, GST will be applicable as per Government Regulations.

Is it safe to use my credit/ debit card on Boobay?
Yes it is absolutely safe to use your card on Boobay.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Boobay account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Delivery Related
If I pay by credit card how do I get the amount back for items not deliveredWhen will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit 5% of your order value to your Boobay account.

How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

How much are the delivery charges?
Normal Delivery
METHOD MIN CHARGE (CUSTOMERS) EXTRA CHARGE FOR 1KM (CUSTOMERS)
1SELF PICKUP1010
2BIKE RIDERS3010
3SALOON CAR8020
4MINI VAN5020
5MINI TRUCK8030

What is the minimum order for delivery?
There is no minimum order for delivery but we charge a nominal delivery fee as below..

Do you do same day delivery?
We do same day delivery.

Order Related
Can I add products after the cut off time for a slot?
No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your Boobay account.

How can I check availability of next slot before placing order?
Once you log in to your account, you will notice that on the right side of the website, under “My Basket” the next available slot in which you can order will be displayed.

Can I change my order delivery slot after placing the order?
Delivery slot can be changed for an active order through the App.

How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

Is it possible to order an item which is out of stock?
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

How do I check the current status of my order?
The only way you can check the status of your order is by contacting our customer support team.

Why is there an order cancellation fee?
We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order. Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.

What You Receive Is What You Pay For?
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

When and how can I cancel an order?
You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the Boobay app.

Customer Related
How do I contact customer service?
Our customer service team is available throughout the week, from Monday to Saturday from 10 am to 7 pm. They can be reached at +918160772652 or via email at hello@boobay.in

What are your timings to contact customer service?
Our customer service team is available throughout the week, all seven days from 9 am to 7 pm.

How can I give feedback on the quality of customer service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Boobay. Do write to us at hello@boobay.in in case of positive or negative feedback.

Return & Refund
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills

Return & Refund
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills

Return Policy - Time Limits:
  • Perishable goods: Within 48 hours from the delivery date
  • Other goods : Within 7 days from the delivery date.
  • Do you have offline stores?
    No we are a purely internet based company and do not have any brick and mortar stores.

    How will I get my money back in case of a cancellation or return? What are the modes of refund?
    The amount will be refunded to your Boobay.in account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

    I am a corporate/ business. Can I place orders with Boobay.com?
    Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at hello@boobay.in to know more.

    I’d like to suggest some products. Who do I contact?
    If you are unable to find a product or brand that you would like to shop for, please write to us at hello@boobay.in and we will try our best to make the product available to you.

    There is a difference in the amount mentioned in the invoice sent by the store and the order value shown by Boobay when placing the order. Why should I pay the extra amoun?
    Boobay has a standard policy of weight variance up to 5% on its orders. However, in the case of fresh products sold by the Specialty Stores, the final weight can only be determined at the time of preparing the order. For example, a fresh chicken may weigh 1.15 KG while the order would have been taken for 1 KG. The Specialty Store would not be in a position to provide the exact weight requested for and would only be able to sell the fresh chicken in its entirety. To this extent, Boobay allows Specialty Stores to vary the weight of the product by up to 25%. This change in weight is reflected in the bill amount difference. You are requested to pay the amount in the bill provided by the retailer at the time of delivery along with the applicable delivery charges.
    Please note that Boobay works with the Specialty Stores to limit the variance in weight to as low as possible.

    Other Faqs
    The product I want is not available on Boobay. How do I get my favorite neighborhood Specialty store listed on Boobay?
    You can write to hello@boobay.in for all suggestions related to new stores or products. We will work extra hard to get the store listed on Boobay and get the product available to you.


    boobay mobile app

    Shop On The Go.
    Get the Mobile App Today

    © Boobay - All Rights Reserved. We accept
    Powered by Bridgebmc